Terms and Conditions
These General Terms and Conditions (hereinafter referred to as “GTC”) govern the legal relations. All contractual relations are governed by the law of the Slovak Republic.
I. General Provisions
These GTC apply to the contractual relations that arise between the Seller and the Buyer by concluding a contract of sale and form part of any contract of sale concluded between the parties. The buyer may be both natural persons and legal entities.
By completing the order form “Order” (hereinafter referred to as the “Order”), the Buyer accedes to these GTC of the Seller, which form an integral part of each Purchase Contract and are permanently accessible on the Seller’s website.
The Seller is also the operator of the e-commerce system operated through the Seller’s website (hereinafter referred to as the “Shop”).
In addition to the general provisions of Act No. 40/1964 Coll., the Civil Code, as amended, special regulations, in particular Act No. 102/2014 Coll., on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Outside the Seller’s Premises and Act No. 250/2007 Coll., apply to contractual relations (as well as other legal relations that may arise from the contractual relationship) with natural persons who are not acting within the scope of their business activity when concluding a purchase contract pursuant to the present GTCs. on consumer protection.
The provisions of Act No. 513/1991 Coll., the Commercial Code, as amended, apply to contractual relations (as well as other legal relations that may arise from the contractual relationship) with legal entities or natural persons – entrepreneurs.
The Buyer is any person (natural or legal person) who has purchased a service through the developmentltd.co.uk website or has filled in and sent an order through the Seller’s website, has received an email notification of receipt of the order and has paid the purchase price. The Buyer is also any person who has placed an order by phone or by sending an email and has confirmed by email the acceptance of the Seller’s price offer and the GTC.
Order means the order form “Order” completed and sent by the Buyer and processed by the shop system. In the event that the Buyer does not use the option of ordering via the order form in accordance with the preceding sentence, a telephone order or an order sent by email or post to the Seller’s address shall also be deemed to be an order.
The order shall contain information about the customer and the service ordered. On the basis of the order, an invoice for payment of the purchase price is automatically generated for the customer. If the Buyer does not use the option of ordering via the order form, but makes an order by phone, or by sending an email or mail to the Seller’s address, the Seller will send the Buyer a quotation by email.
Service means a service offered by the Seller on its website.
II. Ordering the service and concluding the purchase contract
An electronic order for services made in the form of a completed order form “Order” and the subsequent payment of the purchase price in accordance with the automatically generated invoice is a proposal for the conclusion of a purchase contract by the Buyer. The purchase price shall be deemed to be paid on the date of crediting the funds to the Seller’s account.
Acceptance of the order for services by the Seller, and thus the conclusion of the purchase contract, occurs on the basis of written confirmation (electronically) of receipt of the order and confirmation of the credit of the purchase price to the Seller’s account, whereby the Seller also informs the Buyer that the service has been commissioned for production for elaboration.
A proposal for the conclusion of a purchase contract shall also be understood as the sending of a quotation made by the Seller on the basis of a telephone or email order from the Buyer. In this case, the conclusion of the purchase contract is effected by the written confirmation (electronically) of the quotation by the buyer.
In the case of an order via the order form “Order”, the Buyer is obliged to pay the Seller the purchase price in advance, otherwise the purchase contract will not be concluded.
In the case of an order within the meaning of point 3 of this article of the GTC, the Buyer is obliged to pay the purchase price on the basis of an invoice issued and delivered by the Seller to the Buyer.In the event of the Buyer’s delay in payment of the purchase price, the Seller is entitled to demand payment of a contractual penalty in the amount of 0.05% of the amount due for each day of delay and a one-off lump sum compensation for administrative work in the amount of EUR 20.
The purchase contract is concluded for a definite period of time and expires upon fulfilment of the obligations of the seller and the buyer.
III. Purchase price and payment terms
The price of the services ordered via the e-commerce (hereinafter referred to as the “Purchase Price”) is always generated specifically for each individual customer after the order has been filled in on the Seller’s website. In the case of an order pursuant to Article II Clause 5 of these GTC, the Seller shall send the Buyer a price offer by email.
The Seller does not guarantee the temporal validity of purchase prices in the case of the same order in any period of time. For the avoidance of any doubt, the purchase price generated in the case of a specific order shall not be changed after payment within the due date.
The purchase price of the services does not include transport prices or other costs related to the delivery of the services.
The basic currency of payment is the euro.
IV. Delivery of services
The Seller is obliged to deliver the Services to the Buyer in the ordered quantity and quality and, in the case of the Buyer within the meaning of Article I, paragraph 5, together with a written copy of these GTC, if not already delivered earlier, together with the tax receipts relating to the Service and other documents, if any, which are typical for the Service. In the event that a written copy of these GTC has not been delivered to the Buyer with the Services pursuant to Article I(5), the Buyer shall notify the Seller in writing no later than three days after the date of acceptance of the Services, failing which the Seller’s obligation to deliver a written copy of these GTC shall be deemed to have been fulfilled.
The Seller shall process all orders received in the order in which they are delivered to it. The delivery time for the ordered service is usually within 30 working days from the date of crediting the purchase price to the Seller’s account. In the event of a special request (in particular but not exclusively a request for special finishing processes), the delivery time is extended by additional working days, which will be communicated by email in the quotation.
If the Seller is unable to deliver the ordered service to the Buyer, despite the fact that a purchase contract has been concluded, the Seller shall inform the Buyer immediately and refund the purchase price paid for the product within 15 days, unless the parties agree on an alternative performance. The contractual relationship between the Seller and the Buyer shall automatically terminate upon return of the purchase price paid.
The place of delivery of the ordered service is the address specified by the Buyer in the order.
The Seller shall deliver the service by its own means to the Buyer (or to a person authorised in writing by the Buyer to take delivery of the service or product), or through third parties (shipping and delivery companies), or by e-mail to the e-mail address provided by the Buyer.
The delivery of the service is made by handing it over to the buyer (or by the buyer in writing or by e-mail in electronic form to the person authorized to receive the product), or by handing it over to the first carrier for transport, or by sending an e-mail.
The product being transported must be suitably and securely packaged. By his signature on the shipping/delivery note, the buyer confirms, in addition to the delivery, that the packaging has not been damaged and that the product has been delivered completely as ordered.
Upon personal collection, in the event of visible damage to the product or detectable defects, the buyer is entitled not to accept the product. By taking delivery of the product, it is assumed that the product has no defects detectable upon personal inspection of the product. In the case of personal and parcel delivery, the buyer is also obliged to note the damage to the product on the delivery note with a concise description of the damage, immediately upon receipt if the defects are detectable upon receipt, or at the latest within 10 days of receipt if the defects are hidden. All defects and damages notified at a later date, or complaints about the delivered quantity and quality of the product, will not be accepted by the Seller.
Together with the delivery of the goods, the Seller shall provide the Buyer with a confirmation of the conclusion of the contract on a durable medium.
V. Acceptance of the product
The Buyer is obliged to take delivery of the ordered product delivered by the Seller to the delivery point specified in the order.
If the Buyer does not take delivery of the product, the Seller shall store it at its premises and shall invite the Buyer in writing to collect it. If the Buyer fails to collect the product even within 30 days from the date of delivery of the written invitation, the Buyer shall be obliged to pay the Seller a contractual penalty in the amount corresponding to the purchase price of the product, including shipping costs. The right to additional costs incurred by the Seller as a result of the Buyer’s breach of its obligation to take delivery of the product, as well as the right to compensation for damages, shall not be affected thereby. Upon expiry of the time limit for additional acceptance of the product, the contractual relationship established by the purchase contract between the seller and the buyer shall be terminated.
The risk of damage to the product and liability for damage to the product shall pass to the buyer upon acceptance of the product, irrespective of whether the buyer accepts the product personally or through an authorised person. In the case referred to in clause 2 of this article of the GTC, the risk of damage to the product and liability for damage to the product shall pass to the buyer on the day when the buyer fails to take delivery of the product at the first attempted delivery.
VI. Shipping charges
The Seller’s shipping costs are not included in the purchase price of the product. These will be quantified in the automatically generated invoice or in the quotation sent by email and the buyer agrees to pay them together with the purchase price.
VII. Withdrawal of the Buyer from the Purchase Contract
The Buyer may withdraw from the Purchase Contract in accordance with and in the manner provided for in the Civil Code, all contractual relations being governed by the law of the Slovak Republic.
When exercising the right to withdraw from the contract, the Buyer is obliged to inform the Seller of his decision to withdraw from the contract by an unequivocal statement, namely by a letter sent by post, by registered mail to the Seller’s address specified in these GTC.
The withdrawal period is preserved if the Buyer sends a notice of exercise of the right of withdrawal before the withdrawal period expires, i.e. no later than 14 days after the withdrawal period has started to run.
Upon withdrawal from the contract, the seller shall refund to the buyer all payments made by the buyer in connection with the conclusion of the contract, in particular the purchase price, including the cost of delivery of the goods to the buyer. This does not apply to additional costs if the buyer has chosen a delivery method other than the cheapest normal delivery method offered by the seller. Payments shall be refunded to the Buyer without undue delay, at the latest within 14 days of the date of receipt of the notice of withdrawal, and shall be paid in the same manner as the purchase price and related costs were paid by the Buyer, unless the Buyer has expressly agreed to a different method of payment, without any additional charges being levied.
Payment for the goods purchased shall be made to the Buyer only upon delivery of the returned goods back to the Seller’s address or upon presentation of proof of return shipment, whichever is earlier.
In the event of withdrawal from the contract, the buyer is obliged to send the goods back no later than 14 days from the date of exercising the right of withdrawal. The time limit is deemed to have been observed if the buyer sends the goods back before the expiry of the 14-day period. The direct costs of returning the goods shall be borne by the buyer. The buyer shall be liable for any diminution in the value of the goods as a result of handling them in a manner other than that necessary to establish the nature, characteristics and functionality of the goods.
For withdrawal from the contract by purchasers – business entities, the statutory conditions provided for in the Commercial Code shall apply.
The Buyer may only cancel his/her order made via the order form “Order” without any monetary penalty within 24 hours from the date of placing the payment order for the payment of the purchase price, but no later than before the purchase price is credited to the Seller’s account, and is obliged to notify the Seller of the above fact by telephone and in writing. The Seller undertakes to return the purchase price to the Buyer within 15 days if it has been credited to the Seller’s account, unless the Parties agree on an alternative performance. In case of acceptance of the Seller’s quotation by sending a confirmation email, cancellation is not possible.
If the order is cancelled after the purchase price has been credited to the Seller’s account, or if the Buyer fails to fulfil its notification obligation under clause 3 of this article of the GTC, the Seller is not obliged to accept the cancellation of the order and the purchase contract is deemed to have been duly concluded.
The Seller does not accept the returned product by cash on delivery, the product must be returned by the Buyer in the form of an ordinary postal package or by a mail order company if the legal reasons are given.
The contact details of the Seller in case of withdrawal or complaint according to the following article are as follows:
Address: Development LTD s.r.o – SEOrankuj, Gorkého 12, 811 01 Bratislava
Telephone number: +421 948 398 000
VIII. Liability for defects, warranty and claims
The Seller shall not be liable for defects in the product if these are caused by poor quality documents supplied by the Buyer.
The Seller is not obliged to notify the Buyer of the poor quality of the documents. The Seller does not control the quality of the delivered documents, does not modify or change them in any way, but they are processed automatically. It is also not responsible for the content of the documents and their compliance with generally binding legal regulations, as well as for the infringement of the intellectual property rights of third parties.
The purchaser shall be solely liable for product defects caused by the delivery of defective/low-quality documents.
The Buyer is responsible for the content of the documents and their compliance with generally binding legislation of the Slovak Republic and/or general morality and is liable for any damage that may be caused to third parties in connection with the use of the products.
In the event that the Seller discovers during the processing of the order that the delivered content of the documents is defamatory or contrary to the moral and ethical views of the Seller or generally binding legislation, the Seller is entitled to withdraw from the purchase contract by delivering a written notice of cancellation of the order confirmation by email. The Buyer shall not be entitled to any compensation, except for the refund of the purchase price already paid.
The Seller provides a guarantee for the delivered products in accordance with the relevant legislation of the Slovak Republic. The warranty period shall commence from the date of acceptance of the product by the Buyer. In the case of buyers – business entities, the provisions of the Commercial Code shall apply to liability for product defects and the terms of the warranty.
In case of return of a product with a defect which became apparent after its receipt and which was not obvious and detectable during normal inspection upon receipt, the buyer is entitled to a reasonable discount on the purchase price corresponding to the nature and extent of the defect or a refund of the purchase price. If the defect renders the item unusable, the buyer shall be entitled to withdraw from the contract. By agreement of the parties, the defective product may also be replaced by a new product without defects. Damaged or defective goods must be complete.
The Buyer is entitled to claim the product within the warranty period, immediately after becoming aware of the defect in the product, by sending a written claim to the Seller’s address specified in these GTC and in accordance with generally binding legal regulations.
The Seller is obliged to process the complaint and notify the Buyer in writing (electronically, by post) about the result of the complaint within 30 days from the date of receipt/acceptance of the written complaint.
The procedures set out in this Article shall also apply mutatis mutandis to the submission of a complaint or complaint by the Buyer.
IX. Protection of personal data and privacy
When filling in the order form, the Buyer acknowledges and declares that he/she has been instructed in accordance with Act No. 122/2013 Coll. on the protection of personal data.
These GTC are valid as published on the Seller’s website and have been approved by the competent authority of Development LTD s.r.o.
The text of the GTC is effective from 1.4.2016
These General Terms and Conditions (hereinafter referred to as “GTC”) regulate legal relations. All contractual relations are governed by the law of the Slovak Republic.